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Last Updated on 22/02/2024 by David Omondi

Casino 1Win Kenya offers the ability to block an account and delete it. Both procedures are carried out only by contacting the support service of the bookmaker 1Win . Email addresses – [email protected]

How to delete an account at 1Win casino


There is no “Delete account” button. The procedure for deleting a profile is not specified in the rules of the bookmaker 1Win . The rules indicate cases when a profile can be blocked by decision of the site administration, but there is no word about the player’s ability to block an account.

Few clients of the bookmaker 1Win resort to deleting their account . If there is a need to delete an account, in most cases this is due to incorrectly specified personal data.

The rules of BC 1Win stipulate the requirement for account verification. It is carried out when withdrawing funds over 500 $ or upon request from the support service. If you provided incorrect information, you will not be able to pass verification. In this situation, it is better to contact the bookmaker’s support service and describe the problem. The site administration can accommodate the player and help change incorrect data.

casino 1Win support contact

You should delete your account in cases where you do not plan to bet on sports with 1Win . There may be several reasons: they found a new bookmaker, decided to quit betting, problems with gambling addiction emerged, and other cases.

How to block an account yourself

There are three mechanisms for blocking an account. One is legal and two are associated with a deliberate violation of the rules of the bookmaker’s office .

To legally delete your account, you must send a corresponding request to support. You can write to the online chat. The operator’s response time depends on the load on the line.

How to block an account 1Win yourself

After sending a request to delete an account, the user will receive the following response:

“Hello! Please send your game account ID. And specify the reason for deleting the account.”

During communication with the operator, you will receive instructions that will help you either block or delete your account. To do this, you need to send a request: your ID account, the reason for blocking to the email address [email protected].
It is advisable to link your email address in your profile settings. The final decision is made by the security service. She may refuse to delete the account.

Gray account blocking schemes are associated with a deliberate violation of the rules of the bookmaker’s office . The bookmaker has the right to block the client’s account in the following cases:

  • Refusal to provide the security service with documents confirming personal data. The site administration may request a copy of your passport, housing and communal services receipt, bank statement and other documents.
  • Changes to profile data without notifying support.
  • Opening a second account. In this case, both accounts are blocked, along with the funds in them.
  • Incorrectly specified personal data, which was revealed during verification.
  • Detection of player participation in fraudulent activities.

Taking into account the prescribed rules, the user can use them to have his account blocked. To block an account, simply refuse verification if it fails.

We do not recommend using this blocking method .

If you have a verified profile , then you can exclude the possibility of logging into your personal account by changing the data. The player needs:

  • Specify a new phone and email address in the settings;
  • Specify a new password and do not remember it;
  • Remove the application if it exists.
By changing your personal account login information , you can protect yourself from regaining access to your profile.

What to do if your account is blocked

If your account is blocked by bookmaker , you have little chance of regaining access. If the blocking is due to a violation of the verification rules, the user will receive a corresponding notification. To remove the temporary blocking, you must comply with the requirements of the casino 1 Win security service .

In cases of more severe violations of the rules: participation in fraudulent activities, finding a second account, and other issues, it will be impossible to restore access. The administration of the 1Win website has the ability to delete accounts without notifying clients.

If you block your account yourself, you can restore access to your account through a request to 1Win support service . Contacts: 8 800 301 77 89, 8 495 088 88 99, [email protected], [email protected]. To restore access, you need to know your account ID, phone number and email address.


Complete account deletion

Only the administration of the bookmaker can completely delete a user account . Bookmaker 1Win reserves the possibility of deleting an account in the following cases:

  • A decision has been made to discontinue the work of the bookmaker or refuse to serve a certain part of clients;
  • The player’s profile is linked to a previously deleted account;
  • The profile is associated with an account that is on the blocked list;
  • The client’s involvement in fraudulent activities has been revealed.

In these cases, the bookmaker has the right to delete the client’s account without notifying him.

Without a valid reason , the bookmaker may temporarily block an account by providing information about the blocking in a letter to the email address specified in the player’s personal account .

Registration Bonus

If, after registering an account, you no longer have the desire to delete your account or you have solved problems with incorrectly specified data, then you can withdraw the welcome bonus. Bookmaker 1Win offers a bonus of +500% to the amount of the first deposit. The maximum bonus amount is 750$ upon replenishment of 150.

500% Welcome Bonus at First Deposit for new player

500% match bonus based on first deposit of £/$/€20+. Additional bonuses.

Valid Until: Dec 31, 2025

*New users only

New players only. Welcome Bonus - 500% bonus on your first deposit up to €/$/£200 Unless otherwise stated. This bonus only applies for deposits of €/$/£10 or higher! All you need to do is just deposit the money in your account and you will receive this bonus instantly!

Funds are credited to the bonus account. They are used for an additional reward of 5% to winnings on bets . Bets with odds of 3.00 or more count. After transferring money from the bonus account to the main account, the funds do not require wagering. They can be withdrawn or used for betting.

In addition to sports betting, the portal can be used as an entertainment platform. 1Win has added an online cinema to the site. The library already has more than 450 TV series and 5,000 films. Viewing is available only to registered players. You don’t have to delete your account or place bets, but use the portal as a free online cinema.

Answers to frequently asked questions

How to delete 1Win account?

There is no option to delete a profile in your personal account. The player can send a request to [email protected] or online chat with a request to delete the account. The bookmaker may refuse the request.

How to block your 1Win account yourself?

The option is not available in your personal account. Blocking is available upon personal request from the player to the support service. The bookmaker can independently block the account if the client refuses verification or violates other rules.

Is 1Win account blocked when inactive?

There is no information about blocking an account if it is not used for a month, six months or another period in the bookmaker’s rules .

Is it possible to restore access to an account after blocking?

Players have the opportunity to restore access if the account is blocked for personal reasons or failed verification. If you identify a second profile or participate in fraudulent activities, you will not be able to return your account.

Can I create a new accoun?

Creating a new account is not allowed if you have an account, even a blocked one. If you want to install it again in 1Win, you need to restore access to the old account.

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